Business Trip Management
A travel manager directs, operates, and administers travel programs for businesses and travel agencies. They
often work for large corporations and manage business travel, making arrangements for employees and
executives. They also work for travel agencies that assist clients with their travel plans.
Recruitment Sector
Recruitment Managers is to oversee their company’s recruitment process in its entirety. This includes
designing and modifying recruiting procedures, recording recruiting metrics, supervising the recruiting team
and monitoring the recruiting team’s performance.
Personal Development and Personal Administration Sector
Training and development managers typically oversee training and development staff. Assess employees’ needs
for training. Align training with the organization’s goals. Create and manage training budgets. Develop and
implement training programs. Review and select training materials from a variety of vendors. Update training
programs to ensure that they are relevant. Teach training methods and skills to instructors and supervisors.
Evaluate the effectiveness of training programs and instructors
Workforce Planning and Time Management
The Workforce Planning and Time Management Specialist is responsible for monitoring and analyzing staffing
and performance statistics and ensuring that call center resources are utilized in such a fashion as to
provide optimum service levels while contributing to a favorable work environment. The workforce specialist
will also perform trend analysis and recommendations of staffing needs, create and maintain agents’
schedules including shrinkage, training, and other events as needed, maintain and ensure the accuracy of
master roster and IEX scheduling software.
Payroll, Organizational Management, Benefits and Compensation Management Sector
Payroll Officer responsibilities include: collecting daily, weekly or monthly timesheets, calculating
bonuses and allowances, preparing employees’ compensation by the end of each month using payroll software.
Compensation managers are responsible for researching, establishing, and maintaining a company’s pay system.
This involves researching and understanding the current and upcoming competitive markets for employee pay
and benefits. A compensation manager must find ways to ensure that pay rates are fair and equitable in order
to retain and recruit employees.
Training & Event Management Sector
Event Manager responsibilities include: planning events from start to finish according to requirements,
target audience and objectives, coming up with suggestions to enhance the event’s success, preparing budgets
and ensuring adherence.